"I have owned a rental property for more than 10 years and have always used Major Son & Phipps to find tenants. On each occasion they have found someone suitable quickly and efficiently before the notice period from the previous tenants’ had expired thus reducing the void periods to the minimum. They have always gone the extra mile to assist me in finding suitable workman to carry out any repairs where needed between lettings even though I manage the property myself. The service I received was very professional and I would not hesitate to recommend this company."
Janette, First Cross Road (landlord)
"I would like to say that having travelled 200 miles and having only one day in which to source a property for my son, Major Sons & Phipps were an absolute pleasure to deal with. They must be commended for their great communication; keeping us informed, securing the tenancy in record time and for their true professionalism. I would recommend Major Son & Phipps wholeheartedly and should I ever need to let a further property in the future, this company would be my first port of call."
Paula A, Church Road
"I had a great experience with the team at Major Son & Phipps, especially Lisa, who was always very helpful and incredibly proactive. She got everything done very quickly and supported us throughout the whole process. She was great, super friendly and made us feel happy and comfortable the whole time!"
Melina C, Albany Passage
"Kelly and Lisa have been amazing since the beginning, friendly, helpful and made the process extremely easy. They reply quickly to queries and arrange assistance immediately. I would highly recommend the company."
Rhian B, Worple Street
"Many thanks for the quick let. You were booking in viewings at twice the rate of the other agency."
Marc S, Duncan Road
"Have just completed the sale of my flat in Richmond. Major Son and Phipps made it all possible from the original description and photos right through to arranging for someone to clear the flat of unwanted stuff. This is all the more impressive since I had moved to Spain. They were happy to explain things and execute changes on request, all achieved through the magic of email. The impact of the COVID-19 lockdown seemed to be the last straw but they cajoled and coaxed both parties through to a successful conclusion. Excellent!"
John A, Church Road
"Very good agency, helpful, kind staff. Never turned me down. Definitely recommend them."
Recep A, St John's Road
"Major Son & Phipps successfully sold my flat in Richmond with good market appraisal at the start of the process and friendly and efficient customer service through to the end of the process."
Paul C, Richmond
"I've had a wonderful experience with renting a property through Major Son & Phipps. Lisa made the whole process easy from start to finish, and is very friendly and helpful. Highly recommend!"
Ellie Beatson, Kew Road
"Our house sale was most difficult, protracted and unpredictable, yet Major Son and Phipps remained solidly supportive throughout a traumatic process, achieving a fair result in the end. I was particularly impressed with Richard Winckley - his positive and professional command of the situation kept difficult negotiations going. Also to be commended was Andrew Barnett whose timely diplomatic interaction at a key stage ensured a successful sale. Just keep up the good work! "
Mr and Mrs W - Richmond
"The whole team led by both Andrew and Richard worked diligently to achieve the sale of our property. Using an independent Estate Agent gave many benefits and we would certainly use them again."
Heather - Twickenham
"I was very pleased by Richard's persistent support during a very drawn out sale saga - we achieved a very good sale price and navigated some tricky times together."
Ali - Richmond Hill
"Lisa and Andrew have been a fantastic help throughout the whole letting process - thank you so much to all the team."
Charlotte Cornish - Richmond
"Your service provided me with correct information, respectful staff and quick appointments for viewing, and always available and supportive"
Nosrat - Kew
"Very good at updating me - would definitely recommend Major Son and Phipps "
Simon and Itala - Kew, Richmond
"The whole purchase process took much longer than expected, but it was not the agents fault. I am very happy with the way it was followed up. If Richard didn't chase both sides the way he did, it would have taken even longer.. I would definitely recommend Major Son and Phipps."
Soma and Swapna - Hanworth
"I found Richard and his colleagues helpful and honest and transparent in their dealings, he kept me informed throughout the process.
Tristram - Isleworth
"Very good and efficient service from Richard."
Lucas - Hanworth
"It has been a long process but Richards commitment to the sale was outstanding" I would definitely recommend Major Son and Phipps."
Stephen - Isleworth
"Richard provided fantastic support through a fairly complex deal. Providing experience and knowledge throughout the process and reassuring with regular updates and feedback.
Great agent and very much recommend his services."
Tom - Kneller Road Area, Isleworth
"It was Richard's tenacity and hard work that pushed a chain of five properties along, kept everyone focused and motivated and got the deal done. He was noticeably more proactive than the other agents in the chain, who ultimately all benefited from his hard work. He is also a pleasure to work with, which helped us and our stress levels! we thoroughly recommend both Richard and MSP to anyone selling their property."
Anna - Alton Road, Richmond
"Richard's hands on approach meant that he fully understood our position and always communicated with us accurately, politely and often out of hours even when we remembered something at 9pm! We feel that Richard's approach and manner sold our house over other houses in the road - there were no viewings by junior agents who hadn't ever set foot in the house and Richard's ability to get an agreeable price was matched by his awareness and skill at actually getting us to completion on the first attempt."
Oliver - Alton Road, Richmond
"The service was very good, prompt, supportive. Richard monitored all the buyers and sellers in the chain, and kept everybody informed on progress. He turned up to meetings on time and avoided estate agent over-exaggeration. He earned his fee. I have not enjoyed working with Estate Agents in the past, Richard Winckley won me round. If this was the training he received, it paid off."
Andy and Jenny - Sheen Road area, Richmond
"Brilliant service throughout. The house was marketed well. I received good advice and was kept up to date throughout the process. Richard was very knowledgeable, helpful and cheerful. He showed great skill in negotiating between buyers and both solicitors to bring the sale to a successful conclusion. Thank you Richard. Would definitely recommend Major Son and Phipps."
Rosina Oliver - Manor Road Area, Richmond
"Richard and the whole team have been fantastic and a pleasure to deal with, just been easy to deal with, throughout the whole process, and has gone beyond to accommodate us."
Emma and Dale - Sheen Road area, Richmond
"Regular communications, fast response to queries, personable and efficient - would definitely recommend. "
Suzanne - Sheen Road area, Richmond
"Very professional service. This has not been an easy sale but Richard has put everything into this and kept us fully informed at all stages."
Steve and Tracy - Twickenham
"Richard was knowledgeable - attentive - just what we needed on what turned out to be a complex purchase. Very professional."
Steve and Maggie - Richmond Green
"Richard was a pleasure to work with, very professional, reassuring and proactive."
Nick - Sheen Road, Richmond
"Having moved house on many occasions over a 50 year period, the service provided by Major Son and Phipps was on another level. Excellent in every way - we knew we were in good hands from day one. As soon as Richard visited our apartment to discuss the sale we knew we didn't have to go elsewhere for advice. Richard provided us with a superb service throughout.
Professional and extremely helpful in guiding us through the process and was instrumental in alleviating what became a difficult set of circumstances to do with exchange of contracts. Without his efforts we feel the sale would have fallen through.
Tony - Courtlands, Richmond
"Richard was in contact with us daily throughout the whole process of our purchase, and we always felt that he wanted the best not only for his clients but for us as well."
John and Maggie - Courtlands, Richmond
"First rate service from start to finish. Always communicated promptly and clearly, making the buying process relatively stress free. Richard was extremely professional throughout our engagement with him, couldn't hope for a better or more effective agent."
Angus and Tanya - Sheen Road, Richmond
"Very impressed as Richard worked so hard to make this transaction possible all the way to exchange of contracts, extremely hard working and never gives up to make all possible."
Stefan - Church Road, Richmond
"Major Son and Phipps were very good, Richard was very efficient and helpful."
John and Carmel - Church Road, Richmond
"Major Son and Phipps took on the sale of our garage in Richmond. This was a real challenge as there were major gaps in the documentation. Richard was persistent in getting all the information which resulted in a successful sale. He is a very skilled negotiator and liaised very diligently with all parties."
Radhika - Cardigan Road, Richmond
"Super responsive, constant updates, more personal and tailored service than bigger estate agents in the area. Richard was very hands on, friendly, gives impartial advice superb to deal with, and took excellent photos of property."
Vincent - Heathcote Road, Twickenham
"Very efficient service with plenty of communication, always friendly and happy to help."
Martin - Church Road, Richmond
"Richard Winckley handled the sale of our property and did an immaculate job. He was very hands on and he answered every question we had diligently and swiftly. I felt he offered us a very personal service and achieved success for us in a short timescale in comparison to other agents in the area. I would wholeheartedly recommend Major Son and Phipps to any of my friends or colleagues buying and selling in the Richmond area, completely faultless service."
Vinny and Beckie - Twickenham
"We used Major Son & Phipps to sell our flat in Richmond and couldn't be happier with the service we got. We dealt only with Richard, who led the process from start to finish and managed to secure a good deal for us, not in the least thanks to his energy and professionalism. He was consistently monitoring and supporting the process, was mediating any issues between all parties involved and went beyond his responsibilities to make sure the smooth running of the deal. Thank you very much, Alyona & Valentin."
Alyona & Valentin - Richmond
"All handled well - particularly impressed with Richard - he was excellent!"
Ron - Richmond
"Major Son and Phipps handled the sale of our property in an exceptional way. I cannot see what could have been done better.
Richard managed the whole process from presenting the flat to negotiations, resolving questions and getting to completion I believe that we owe the very smooth process and successful result to him - thank you and keep doing a great job!
Valentin - Richmond
"I found your service to be excellent, but in principle I never give a 10. Richard was always helpful, friendly and efficient - a pleasure to deal with."
Edward and Elizabeth - Church Road, Richmond
"Thanks so much for all your hard work on this. I hope that we will be able to instruct you again in the future.
Vickie - Local solicitor
"We received wonderful support and service throughout the process. All communications were dealt with utmost professional care. Richard's patience and positive attitude made it easy to negotiate the highly complex route to house-buying.Thank you, Richard!"
Simi - Richmond
"Particularly impressed with Richard Winckley due to rapid responses to queries. Nothing was too much trouble.
"B" - Richmond Solicitor
"Richard worked hard on our sale and was very persistent. We were always kept fully up to date at every step."
Carly and Rob - Lower Mortlake Road, Richmond
"Excellent communication through the whole process - It was a pleasure having Richard as our contact, very professional throughout the purchase process. We were kept in the loop at every stage, this made the process seamless!!"
Julia and John - Richmond
"Helpful in accommodating extra viewings and kept me updated on progress of purchase. Particularly impressed with Richard Winckley - very proactive and managed the chain well."
George - Richmond
"Our Experience with Major Son and Phipps has been fantastic from start to finish. Working with Richard has made the process so stress free and easy. He has kept in touch with us every step of the way and has helped explain and clarify any details we didn't understand.
He gave us recommendations for a mortgage advisor, solicitor and removal men with no pressure to use them but as an added help if we needed them. He offered to call and chase anyone we needed to talk to whilst we were at work and coorddinated betweeen everyone in the chain.
I'm very impressed with the service we have received and will go back to Richard next time we want to move house. I felt he was honest, experienced, timely and easy to work with. "
Carly and Edd Sheen Park, Richmond
"Service was impeccable, correspondence reliable, contact always prompt. Richard was unfailingly helpful, cheerful, good judgement, patient and encouraging - I can't think of anyway the service could be improved."
John - Grena Road, Richmond
"I was delighted with the service, from the very fair and considered valuation to the prompt response to phone calls and queries. I was kept informed regularly throughout the process and never had to chase for a response....Thank you Richard, for his persistent but patient resolutions for a difficult and unexpectedly complex sale."
Amina - Lichfield Court, Richmond
"Richard gave excellent service. He excelled in keeping me informed via emails which was very helpful, since I live in Nova Scocia Canada. He was very helpful and understanding in explaining the UK procedure in selling my fathers house. Would definitely recommend Major Son and Phipps."
Susan - Topiary Square, Richmond
"Richard provided a highly efficient and personalised service for us, always going out of his way to help where ever possible. Would definitely recommend Major Son and Phipps. "
Maria and Michael - Richmond
"I was very pleased at the fast responses received from questions asked. Richard was very helpful and knowledgeable. Would definitely recommend Major Son and Phipps to others."
Steve Collins - Richmond
"Richard has always responded promptly and found him to be easy to deal with."
Amrick - Church Road, Richmond
"Really good flow of communication, attention to detail and speedy dealing with whatever arose, good advice also - please keep doing what you're doing - change nothing!"
Lucian of Church Road, Richmond
"Viewings were conducted with courtesy and careful selection of applicants. Regular updates of progress were given to me and no steps in the transaction left unchecked.
Separate note from seller: Thank you for your letter and for everything you have done in the sale of my property.
I could not have asked for more efficient handling of the transaction...With best wishes for your continued success."
Ann - Twickenham