"Such a refreshing change! The experience with Major Son & Phipps was such a smooth and pleasant one. I actually think being a smaller agency - and around for so many years helps the customer. They handled everything (during covid) and I never once felt pushed or manipulated. That has sadly been my experience with other, more aggressive agents. In short all three people I dealt with were so easy to reach, clear, friendly and efficient. The whole thing went perfectly. I'd also add the property on their books was a brilliant one for me."
"Very friendly and helpful team, a great experience"
"Major Son & Phipps have been my letting agents for 14 years, having been recommended to me by a friend. I have had a very easy and happy relationship with them throughout and am really rather sad to be parting company with them as I have sold the house in question, which they sold for me in 2 days flat. If I knew of anybody to recommend them to I would. I shall miss them."
"You won't find any other estate agent who are more responsive, attentive and helpful. Their fees are clear and very reasonable, unlike so many/every other estate agents. The team always replied quickly to any issues we had and found efficient solutions. Having rented in London for many years and gone through many other estate agents, our experience with Major Son & Phipps is second to none! Thank you to Lisa, Kelly & Team"
"I am very pleased with the service provided by Major Son & Phipps. The renting process was smooth and efficient; all our queries were answered promptly, our references were collected and the Tenancy Agreement drawn up within a few days of us registering our interest in the property. I would highly recommend renting through them."
"Major Son & Phipps made the whole experience of moving into a new rented home as easy and as painless as possible. Everything was delivered in good time and in good order, and if we have a problem then it is addressed and dealt with quickly and efficiently. Its small size is of great benefit to us as tenants, as we feel like we can always contact someone familiar with us and our property."
"I have owned a rental property for more than 10 years and have always used Major Son & Phipps to find tenants. On each occasion they have found someone suitable quickly and efficiently before the notice period from the previous tenants’ had expired thus reducing the void periods to the minimum. They have always gone the extra mile to assist me in finding suitable workman to carry out any repairs where needed between lettings even though I manage the property myself. The service I received was very professional and I would not hesitate to recommend this company."
Janette, First Cross Road (landlord)
"I would like to say that having travelled 200 miles and having only one day in which to source a property for my son, Major Sons & Phipps were an absolute pleasure to deal with. They must be commended for their great communication; keeping us informed, securing the tenancy in record time and for their true professionalism. I would recommend Major Son & Phipps wholeheartedly and should I ever need to let a further property in the future, this company would be my first port of call."
Paula A, Church Road
"I had a great experience with the team at Major Son & Phipps, especially Lisa, who was always very helpful and incredibly proactive. She got everything done very quickly and supported us throughout the whole process. She was great, super friendly and made us feel happy and comfortable the whole time!"
Melina C, Albany Passage
"Kelly and Lisa have been amazing since the beginning, friendly, helpful and made the process extremely easy. They reply quickly to queries and arrange assistance immediately. I would highly recommend the company."
Rhian B, Worple Street
"Many thanks for the quick let. You were booking in viewings at twice the rate of the other agency."
Marc S, Duncan Road
"Have just completed the sale of my flat in Richmond. Major Son and Phipps made it all possible from the original description and photos right through to arranging for someone to clear the flat of unwanted stuff. This is all the more impressive since I had moved to Spain. They were happy to explain things and execute changes on request, all achieved through the magic of email. The impact of the COVID-19 lockdown seemed to be the last straw but they cajoled and coaxed both parties through to a successful conclusion. Excellent!"
John A, Church Road
"Very good agency, helpful, kind staff. Never turned me down. Definitely recommend them."
Recep A, St John's Road
"Major Son & Phipps successfully sold my flat in Richmond with good market appraisal at the start of the process and friendly and efficient customer service through to the end of the process."
Paul C, Richmond
"I've had a wonderful experience with renting a property through Major Son & Phipps. Lisa made the whole process easy from start to finish, and is very friendly and helpful. Highly recommend!"
Ellie Beatson, Kew Road
"Our house sale was most difficult, protracted and unpredictable, yet Major Son and Phipps remained solidly supportive throughout a traumatic process, achieving a fair result in the end."
Mr and Mrs W - Richmond
"The whole team led by both Andrew and Richard worked diligently to achieve the sale of our property. Using an independent Estate Agent gave many benefits and we would certainly use them again."
Heather - Twickenham
"Lisa and Andrew have been a fantastic help throughout the whole letting process - thank you so much to all the team."
Charlotte Cornish - Richmond
"Your service provided me with correct information, respectful staff and quick appointments for viewing, and always available and supportive"
Nosrat - Kew
"Very good at updating me - would definitely recommend Major Son and Phipps "
Simon and Itala - Kew, Richmond
"It was Richard's tenacity and hard work that pushed a chain of five properties along, kept everyone focused and motivated and got the deal done. He was noticeably more proactive than the other agents in the chain, who ultimately all benefited from his hard work. He is also a pleasure to work with, which helped us and our stress levels! we thoroughly recommend both Richard and MSP to anyone selling their property."
Anna - Alton Road, Richmond
"The team's hands-on approach meant that he fully understood our position and always communicated with us accurately, politely and often out of hours even when we remembered something at 9pm! "
Oliver - Alton Road, Richmond
"The service was very good, prompt, supportive. Richard monitored all the buyers and sellers in the chain, and kept everybody informed on progress. He turned up to meetings on time and avoided estate agent over-exaggeration. He earned his fee. I have not enjoyed working with Estate Agents in the past, Richard Winckley won me round. If this was the training he received, it paid off."
Andy and Jenny - Sheen Road area, Richmond
"Brilliant service throughout. The house was marketed well. I received good advice and was kept up to date throughout the process. Richard was very knowledgeable, helpful and cheerful. He showed great skill in negotiating between buyers and both solicitors to bring the sale to a successful conclusion. Thank you Richard. Would definitely recommend Major Son and Phipps."
Rosina Oliver - Manor Road Area, Richmond
"The whole team have been fantastic and a pleasure to deal with, just been easy to deal with, throughout the whole process, and has gone beyond to accommodate us."
Emma and Dale - Sheen Road area, Richmond
"Regular communications, fast response to queries, personable and efficient - would definitely recommend. "
Suzanne - Sheen Road area, Richmond
"Very professional service. This has not been an easy sale but Richard has put everything into this and kept us fully informed at all stages."
Steve and Tracy - Twickenham
"Having moved house on many occasions over a 50 year period, the service provided by Major Son and Phipps was on another level. Excellent in every way - we knew we were in good hands from day one. "
Tony - Courtlands, Richmond
"The team were in contact with us daily throughout the whole process of our purchase, and we always felt that he wanted the best not only for his clients but for us as well."
John and Maggie - Courtlands, Richmond
"First rate service from start to finish. Always communicated promptly and clearly, making the buying process relatively stress free. The team were extremely professional throughout our engagement with him, couldn't hope for a better or more effective agent."
Angus and Tanya - Sheen Road, Richmond
"Very impressed as the team worked so hard to make this transaction possible all the way to exchange of contracts, extremely hard working and never gives up to make all possible."
Stefan - Church Road, Richmond
"Major Son and Phipps took on the sale of our garage in Richmond. This was a real challenge as there were major gaps in the documentation. The team were persistent in getting all the information which resulted in a successful sale. He is a very skilled negotiator and liaised very diligently with all parties."
Radhika - Cardigan Road, Richmond
"Super responsive, constant updates, more personal and tailored service than bigger estate agents in the area. The team were very hands on, friendly, gives impartial advice superb to deal with, and took excellent photos of property."
Vincent - Heathcote Road, Twickenham
"Very efficient service with plenty of communication, always friendly and happy to help."
Martin - Church Road, Richmond
"The team at Major Son & Phipps handled the sale of our property and did an immaculate job. They were very hands on and answered every question we had diligently and swiftly. The service they offered us was very personal and they achieved success for us in a short timescale in comparison to other agents in the area. I would wholeheartedly recommend Major Son and Phipps to any of my friends or colleagues buying and selling in the Richmond area, it was a completely faultless service."
Vinny and Beckie - Twickenham
"We used Major Son & Phipps to sell our flat in Richmond and couldn't be happier with the service we got."
Alyona & Valentin - Richmond
"Major Son and Phipps handled the sale of our property in an exceptional way. I cannot see what could have been done better. The team managed the whole process from presenting the flat to negotiations, resolving questions and getting to completion - thank you and keep doing a great job!"
Valentin - Richmond
"Thanks so much for all your hard work on this. I hope that we will be able to instruct you again in the future.
Vickie - Local solicitor
"We received wonderful support and service throughout the process. All communications were dealt with utmost professional care. "
Simi - Richmond
"Excellent communication throughout the whole process - the team were very professional and we were kept in the loop at every stage, making it seamless!"
Julia and John - Richmond
"The team were helpful in accommodating extra viewings and kept me updated on progress of purchase. The team were very proactive and managed the chain well."
George - Richmond
"Our experience with Major Son and Phipps has been fantastic from start to finish. Working with the team has made the process so stress-free and easy. The team kept in touch with us every step of the way and has helped explain and clarify any details we didn't understand.
They gave us recommendations for a mortgage advisor, solicitor and removal men with no pressure to use them but as an added help if we needed them and offered to call and chase anyone we needed to talk to whilst we were at work and coordinated between everyone in the chain.
I'm very impressed with the service we have received and will go back to Major Son & Phipps next time we want to move house. I felt he was honest, experienced, timely and easy to work with. "
Carly and Edd Sheen Park, Richmond
"Service was impeccable, correspondence reliable, contact always prompt - I can't think of anyway the service could be improved."
John - Grena Road, Richmond
"I was delighted with the service, from the very fair and considered valuation to the prompt response to phone calls and queries. I was kept informed regularly throughout the process and never had to chase for a response... thank you."
Amina - Lichfield Court, Richmond
"Really good flow of communication, attention to detail and speedy dealing with whatever arose, good advice also - please keep doing what you're doing - change nothing!"
Lucian of Church Road, Richmond
"Viewings were conducted with courtesy and careful selection of applicants. Regular updates of progress were given to me and no steps in the transaction left unchecked.
Separate note from seller: thank you for your letter and for everything you have done in the sale of my property.
I could not have asked for more efficient handling of the transaction... best wishes for your continued success."
Ann - Twickenham